Returns/Exchanges


RETURN POLICY
Last updated May, 20, 2020

Thank you for your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or store credit only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email Kelly or customer service at lady_death_10@msn.com to initiate an exchange or store credit. After establishing contact with Kelly or someone else from the customer service team, please place the item securely in its original packagingand mail your return to the following address:
 
Hot Rock
Attn: Returns
6717 Hollywood Blvd  
Los Angeles, CA 90028  
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Any lost or damaged packages in transit to Hot Rock will not be made responsible by Hot Rock or it's associates.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange or store credit. Please allow at least ten (10) days from the receipt of your item to process your exchange. We will notify you by email when your exchange or store credit has been processed.

EXCEPTIONS    
The following items cannot be exchanged under any circumstances:
 
     ●     Face Masks   
     ●     Pantyhose   
     ●     Lingerie   
     ●     Socks   
     ●     Bandanas   
     ●     Face Protection Gear   
     ●     Body Jewelry (even if never worn)   
     ●     Hair Products (no exchange if open or if seal broken)   
     ●     Collectibles (no exchange if box damaged or missing)   
     ●     All Clearance Items   
 
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(323) 462-3348 
lady_death_10@msn.com 
This return policy was created using Termly’s Return and Refund Policy Generator.